Knowledge Base

How do I transfer my files with FTP

There are 4 steps needed to transfer your website using FTP (File Transfer Protocol)

Find your FTP login from your old hosting solution 

For you to be able to access the files of your website, you will need the following information from your last provider: 

  • Host Name
  • FTP User Name
  • FTP Password

If you do not know where to find this information, please contact your old provider. 

Download your files using FTP 

Once you have your FTP login details from your old host, you will need to log in to your FTP via an FTP client. We recommend FileZilla.

  • Open FileZilla
  • Enter the Host Name, Username, & Password from your old hosting solution
  • Click Quick Connect 
 Note: If your previous host provides a port, use this number, otherwise leave it blank.


  • Select the Folder destination that you want the files to be downloaded to on the left-hand pane (The left-hand Pane represents your PC)
  • Right Click and Download the Highest-Level Folder on the right-hand pane (The right-hand pane represents the server your files are hosted on)

Your websites files will now be saved on your PC.

Create your FTP login detail with Site Creator

Before you can upload your files to you to Site Creators servers you will need to create an FTP Login More Info

Use FTP to upload files to the Site Creator's servers

Once you have created an FTP Login you will be able to upload your website's files to Site Creators servers. To do so, follow these instructions: 

  • Open FileZilla
  • Enter the Host Name, Username, Password that you created when setting up an FTP Login with Site Creator
  • Click Quick Connect

  • Select the folder httpdocs within the right-hand pane 
  • Find the Folder on Your Computer where your Websites Files Are Stored
  • Find the Root Folder (Typically called httpdocs or public httpdocs)
  • Right-click and select Upload
  • Overwrite all Duplicated Documents

  Tip - The correct root folder to upload will at least include a file named index.php, index.html, home.html 


You have now successfully uploaded your website's files via FTP to the Site Creator's servers. The next step to fully migrating your website to Site Creator is to Transfer Your Websites DataBase