Knowledge Base
Help Center
Knowledge Base
Billing Support
Billing Support
Cancellation
How do I get my money back?
Can I request a refund?
I’d like to cancel my hosting subscription, what do I do?
Do you have a money back guarantee?
Can I cancel my hosting plan, but keep managing my domain through you?
If I cancel, what happens to my website?
Billing & Payments
Which payment methods can I use?
My card is being declined, why?
How do I change my billing term?
Subscription charge amounts
PayPal subscriptions explained
I have a PayPal subscription, but my website has gone down, why?
Why is my second payment amount higher than my first?
What is automatic renewal?
Why do I have multiple charges?
What are bank statement descriptors?
Can I try Site Creator before paying?
How can I change my payment method?
Charge amounts explained
Can I stop auto-renew payments?
How do I renew my subscription?
I have multiple charges, why?
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Account Information
I’ve forgotten Site Creator my password
How do I update my password?
How do I change the email address on my account?
How do I unsubscribe from Site Creator emails?
I can’t remember my logins
I chose the wrong plan, how can I change it?
